SIX SIGMA – All about Customer satisfaction and Profit maximization

by admin

Posted on 09/1/17 7:37 AM

Ever heard about this term, Six Sigma? If not, then, you’re really missing out something productive. So, let’s have a quick look…

Six Sigma – Introduction

A highly disciplined process, structured methodology, data-driven and multi-dimensional approach, are all, what you can think about it.

At its core, the basic idea behind Six Sigma is that – if you can measure the number of defects in your process, then you can figure out how to alienate them and can get close to zero defects. Specifically, it means failure rate of 3.4 parts per million or 99.997% perfect.

Note: The word Sigma is a measure of how far given process deviates from perfection.

Key Concepts

The Six Sigma term revolves around the following concept:

~ Critical to Quality

~ Defect

~ Process capability

~ Variation

~ Stable operation

~ Design for six sigma

Thus, Six sigma focuses on reducing process variation and improving process capability.


Motorola, Yes! Six sigma was originated at Motorala by Engineer Bill Smith in early 1980s. It is based on various quality management theories such as Deming’s 14 point for management and Juran’s 10 step on achieving quality.

Features and Benefits

Six Sigma aims for improving customer satisfaction, thereby, eliminating waste and inefficiency. Various features and benefits includes:

~ Reducing cost and waste

~ Increased profit and customer satisfaction

~ Sets performance goal for everyone

~ Promotes cross-pollination and learning

~ Improves business processes

And, number of other.

Key Elements

Six sigma consists of various components and key elements for process improvement:

~ The Customers

~ The Process

~ The Employees

Six Sigma – Implementation

Six sigma is implemented by assigning some specific roles to play, each with a title. So, the specific key roles or responsbilities include the following:

~ Leadership

~ Sponser

~ Green Belt

~ Master Black Belt

~ Black Belt

~ Process Owner

~ Team member

Six Sigma – Is it right for you?

In order to know if this methodology is right for you or not, consider the following:

~ Is the business process clear to company?

~ Can company meet expectations of investors and analysts?

~ Does company has strong theme and vision for future?

~ Evaluating overall results of the company?

~ How well company focuses on improving customers requirement?

~ And, so, on things to cover.

What Next?

So, when you’ve decided to walk down the path of six sigma, what’s next? Below are the steps you (or an organization) requires for implementing Six Sigma:

1. Planning your own route

2. Defining your objectives

3. Sticking to what is feasible

4. Creation of Six sigms organization

5. Training the organization

6. And, piloting the efforts of six sigma

Six Sigma – Methodologies

There are 2 methods for Six Sigma implementation:

1. Define –> Measure –> Analyze –> Improve –>Control i.e. DMAIC

2. Define –> Measure –> Analyze –> Design –>Verify i.e. DMADV

And, there is one more methodology i.e. DFSS i.e. Design For Six Sigma.

Wrapping Up

Six Sigma is truly dedicated to ‘customer focus’. It assures quality improvement and waste reduction. It is 3.4 defect in one million opportunities. It is a complete solution for all business problems. Hope you’ve liked my blog. Please pen down your feedback and comments. I am eager to answer all your queries.

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